Shipping Policy – Chajin.com.au

Thank you for shopping at Chajin.com.au! We deliver premium tea products worldwide with fast and reliable shipping.

1. Shipping Locations

• Australia-wide (Domestic)

• International (Selected countries – contact us for availability)

2. Processing Time

• Orders are processed within 1–3 business days (excluding weekends & public holidays).

• Delays may occur during peak seasons.

3. Shipping Options & Costs

Shipping Method	Delivery Time	Cost
Standard Domestic	3–7 business days	$10 AUD
Express Domestic	1–3 business days	$15 AUD
International Shipping	7–15 business days*	$30 AUD (flat rate)

International delivery times vary by destination. Customs fees may apply (customer’s responsibility).

4. Free Shipping Offer

• Free Standard Domestic Shipping on orders over $75 AUD.

5. Order Tracking

• You’ll receive a tracking number via email once your order ships.

6. Delivery Issues

• Incorrect Addresses: Ensure your details are correct—reshipping fees may apply for errors.

• Lost/Damaged Orders: Contact us within 7 days of delivery for support.

7. Changes & Cancellations

• Need to modify/cancel? Email us at [support@chajin.com.au] ASAP—we can only assist before dispatch.

8. Contact Us

For shipping questions:
📧 support@chajin.com.au